Refunds and Cancellations

Every garment is made to your measurements, so it cannot be resold. That is why we do not accept returns for a change of mind. We do refund or fix the cases below.

1. Cancel before the tailor accepts

You can cancel in the app from the order screen and get a full refund.

2. Cancel after the tailor accepts

You can cancel until stitching starts. You get a refund of the order total minus the cost of any fabric already cut. Once stitching has started, the order cannot be cancelled. Fabric from a cancelled order that has not been cut returns to the supplier's stock.

3. Problems with your garment

Tell us within 48 hours of delivery, in the app, with photos. We will remake it or refund you, at your choice, if:

• the stitching or fabric is faulty,
• it is not what you ordered (garment, fabric, colour or customisation), or
• it does not match the measurements you confirmed in the order.

We cannot refund fit problems that come from measurements you confirmed that were inaccurate, but we will help you re-measure and the tailor will quote you the cost of an alteration before starting.

4. Late delivery

If your order arrives more than 48 hours after payment, we refund the delivery fee. If it has not been dispatched yet, you can cancel for a full refund. Delays caused by an incorrect address or by you being unavailable are not covered.

5. Failed or double payments

If money is taken but no order is created, or you are charged twice, it is refunded automatically.

6. How refunds are paid

Refunds go back to the original payment method. Banks usually take 5 to 7 business days to show them. We will confirm in the app when the refund is issued.

7. Contact